Start with the right details.
Including the information below helps us understand your request and provide a more efficient response.
Product Questions
Tell us which ceramic vase you are considering and what you would like to know about its dimensions, materials, finish, care, or styling.
Existing Orders
Include your order number and the email address used at checkout so our team can locate the correct purchase.
Returns & Refunds
Contact us before returning an item. We will review your request and provide the applicable instructions and return destination.
Questions about an existing order
When contacting us about an order, please provide your order number and the email address used during checkout. These details help our team locate and review your purchase more efficiently.
For delivery or tracking questions, you may also include the tracking number shown in your shipping confirmation, if available.
Damaged, incorrect, or incomplete orders
If your order arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly. To help us assess the issue, include:
- Your order number
- A clear description of the issue
- Relevant photos or video
- A photo of the shipping label
- Photos of the outer packaging
- Photos of all received components
After reviewing the information, our team will explain the available resolution in accordance with the applicable store policy.
Contact us before sending anything back
Please contact our customer-support team before shipping any merchandise. An item sent without prior review or to an incorrect address may not be eligible for processing.
Do not automatically send returns to our registered business address. Our registered address is not necessarily the return warehouse. Once a return request is reviewed and approved, customer support will provide the applicable return instructions and destination.
What to expect after contacting us
We aim to respond to customer inquiries within 24 hours. Requests requiring additional review with a shipping carrier, payment provider, fulfillment partner, or return facility may take longer to resolve. We will continue to assist you while the relevant information is being reviewed.
Business & Contact Information
Merveloa™ is owned and operated by Hangzhou Changyuan Yijia Education Technology Co., Ltd.